Ace 465 Privacy Policy — Full Details
Last updated: January 2026
Ace 465 is committed to protecting the privacy of its users. This policy explains how your information is collected, used, and kept secure.
Information We Collect
When you register on the ace 465 platform, we collect your name, date of birth, mobile number, and email address. This information is required to verify your identity and manage your account. Additional ID details may also be needed during the verification process.
- Account information: Name, age, contact details
- Device information: Browser, operating system, IP
- Payment information: BDT transactions, mobile banking records
- Usage data: Login times, game activity, preferences
- Cookie information: Session cookies, preference cookies
Detailed Breakdown of Collected Data
Account & identity information
During registration, we collect your full name, date of birth, gender, mobile number, and email address. National ID or passport details may also be required for age verification. This information is used exclusively for account verification and security purposes.
Device & Browser Information
Your device type, browser, operating system, and IP address are automatically logged when you use ace 465. For mobile users in Bangladesh, network provider information may also be collected. This data is used primarily for security monitoring and technical support.
Payment & BDT Transaction Data
Transaction records from local mobile banking services including bKash, Nagad, and Rocket are securely stored. Transaction amounts, timestamps, and methods are all safely maintained in our system. Full card numbers and PINs are never stored on ace 465 servers.
Usage & Activity Data
Your login and logout times, the games or events you participate in, and your wager amounts are automatically recorded. This data is used to enhance your experience and support responsible gaming oversight. By analyzing usage patterns, we can deliver more relevant and personalized services.
How We Use Your Data
Ace 465 uses collected data only for specific, legitimate purposes. Your information is never used for anything beyond those purposes without your consent. The main uses are outlined in detail below.
Account Management
Your data is used to create, verify, and secure your account. It is essential for login security, password recovery, and account protection — and helps prevent unauthorized access.
Transaction Processing
Payment information is used to accurately process deposits, withdrawals, and wagers. The primary goal is to ensure the security of BDT transactions. Transaction data is also used for fraud detection.
Customer Support
Our support team uses your account and activity data to resolve issues quickly. Records of previous interactions are maintained to ensure consistent service and accurate tracking of your support history.
Responsible Gaming
Usage patterns are analyzed to identify signs of excessive gaming. If warning signals are detected, ace 465 will reach out with support and guidance. To find out more, Responsible Gaming View page.
Service improvement & communication
Your contact information is used to keep you informed about new features, game updates, and important notices. Content is tailored to your preferences, and you can opt out of notifications at any time.
Legal Compliance & Security
Certain data must be retained to comply with Bangladesh's ICT laws and anti-money laundering regulations. Automated monitoring systems are in place to detect and prevent suspicious activity. Data may be disclosed in response to lawful requests from legal authorities.
Cookies & Tracking Technologies
The ace 465 website and app use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help recognize you on future visits. We only use necessary and functional cookies, and avoid unnecessary tracking.
Essential Cookies
These cookies are essential for maintaining login sessions and keeping the platform running. Without them, the site cannot function properly. They cannot be disabled as they are fundamental to service delivery.
Preference Cookies
Preference cookies are used to remember your language preference, display settings, and login details. This saves you from reconfiguring your settings on every visit. These cookies can be cleared from your browser settings.
Analytics cookies
Analytics cookies collect data on which pages you spend the most time on and which features you use most. This information is fully anonymized and used solely to improve our services. You can opt out of these cookies at any time.
Most browsers offer options to manage cookie settings. However, disabling essential cookies may cause some ace 465 features to stop working correctly. For more detailed questions about cookies, please visit our FAQ visit this page.
Data Storage & Security
Ace 465 uses industry-standard encryption and security technologies to protect user data. All data transfers are secured via SSL/TLS encryption to prevent unauthorized access. Sensitive information such as passwords is always stored in hashed form and is never stored or readable in plain text. Our servers and databases undergo regular security audits, and automated systems are active to detect suspicious activity.
Data Retention Period
All data is retained for as long as your account remains active. After closure, some data may be kept for a defined period to meet legal obligations. Financial transaction records are generally deleted five years after account closure. Personal identification data is securely erased as soon as possible.
Technical security layers
All connections are secured with 256-bit SSL encryption. Database access is strictly controlled, with two-factor authentication in place. Regular backups and a disaster recovery plan ensure your data stays protected under any circumstances. Any unauthorized access attempts are automatically detected and blocked.
Sharing data with third parties
Ace 465 never sells or rents your personal information. In limited circumstances, certain data may be shared with specific third parties — always in your best interest and always governed by strict confidentiality agreements.
Payment Processors
Necessary data is shared with local payment gateways — including bKash, Nagad, and Rocket — solely to process transactions. This data is used only for the specific transaction in question and may not be used for any other purpose. All payment partners are required to comply with their own privacy policies.
Technology Service Providers
Trusted technology partners are given limited data access for server operations, security monitoring, and technical support. These partners act as data processors, not data owners, and are all bound by strict data processing agreements.
Legal Authorities
Data may be disclosed pursuant to a valid court order or directive from a regulatory authority in Bangladesh. In such cases, ace 465 will never provide information beyond what is legally required. Where possible, we will make reasonable efforts to notify you in advance.
What We Never Share
Your data is never shared with advertisers, data brokers, or unknown third parties. It is not sold for marketing or promotional purposes without your consent. ace 465's business model does not rely on selling user data.
User Rights & Controls
Ace 465 believes you should have full control over your own data. We uphold the rights listed below and actively help you exercise them. To make a request, please reach out to our support team.
Right to Access
You may request a full copy of the data we hold about you at any time. It will be provided within 30 days of your request. You can also view much of your data directly through your account settings.
Right to Rectification
You may request corrections to any inaccurate data we hold about you. Changes to your name, address, or contact details can be made through our support team. Keeping your information accurate is in your own best interest.
Right to Erasure
Upon an account closure request, all data beyond legal obligations will be deleted within the designated timeframe. Certain transaction records must be retained for a specified period under anti-money laundering laws. To learn more about the deletion process, FAQ here.
Policy Changes & Updates
Ace 465 may update this Privacy Policy from time to time due to legal requirements, technical changes, or service improvements. You will be notified in advance of any significant changes via your registered mobile number or email. The "Last Updated" date at the top of the page indicates when the policy was last revised. Continued use of the platform after any changes constitutes your acceptance of the updated policy.
Get Help with Data Protection
If you have any concerns or questions about your personal data, ace 465's dedicated support team is always ready to help. Use the contact details below to request access, correction, or deletion of your data. We typically respond within 3 business days.
Support email: support@ace465.app